Frequently Asked Questions (FAQ)
1. How can I contact customer support?
- You can reach our customer support team by emailing ouvertdancewear@gmail.com
2. What are your shipping options and delivery times?
- We offer standard shipping and express shipping options. Standard shipping usually takes 5-7 business days, while express shipping delivers within 2-3 business days. Please note that delivery times may vary based on your location and any unforeseen circumstances.
3. What is your return policy?
- We have a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 14 days for a full refund or exchange. Please make sure the item is unused and in its original packaging. For more details, refer to our Returns & Exchanges page.
4. How do I track my order?
- Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to track your order on our website or the courier’s website.
5. What payment methods do you accept?
- We currently only accept Paynow. During the checkout process, you can see the Paynow number for you to make the payment.
6. Do you offer international shipping?
- No, we currently are not offering any international shipping.
7. Can I cancel or modify my order after it has been placed?
- We strive to process orders quickly; however, if you need to cancel or modify your order, please contact our customer support team as soon as possible within an hour. We’ll do our best to accommodate your request, but please note that once the order has been shipped, we are not able to make changes.
8. Are my personal details and payment information secure?
- Yes, we take the security of your personal information seriously. We use industry-standard encryption technology (SSL) to protect your data during transmission. We also have strict privacy policies in place to safeguard your information. For more details, please refer to our Privacy Policy page.
9. How can I reset my password?
- If you’ve forgotten your password, you can click on the “Forgot Password” link on the login page. Enter your email address, and we’ll send you instructions on how to reset your password.
10. Do you offer wholesale or bulk discounts?
- Yes, we offer wholesale and bulk discounts for eligible customers. Please contact us at ouvertdancewear@gmail.com for more information on our wholesale program and pricing.